A. We were voted the #1 maid service for 7 years in a row. We are the largest independent cleaning company in St. Charles county. How have we satisfied so many customers? By doing a great job on every clean. Here's how we are different:

• We do not schedule any more than three to four houses per day per team EVER!!! (Our competitors clean as many as 6 houses per day with a team of 2!!)
• We do not use temps! Every employee has been trained and we have performed a background check and drug test on each employee
• We send a team and the leader has been with our company for 1 to 6 years!! We have one of the lowest turnover rates in the industry!
• We do not motivate our employees to rush through your house by paying percentage pay. We pay them an hourly rate!

A. We are listed with the Better Business Bureau and have never had a complaint in over 10 years in business!!! We also belong to the Association of Residential Cleaning Services International…this organization is working to set standards for housecleaning. The meetings are associated with the ISSA conventions, which showcase the latest innovations in cleanings products and equipment. We are very involved in this organization.

A. We will give a ballpark quote over the phone, however we prefer to visit in person and get to know your house to provide the most reasonable price possible. After all these years in business we have discovered there is no better way to save you money.

A. Please check out our house cleaning services page. We have a list of all that we clean.

A. We have relationships with other cleaning companies and would be happy to recommend a service that our customers have used and loved! Just call us!

A. Check out the about us page. Our employees are trustorthy, professionally trained, and reliable.

A. We try to send the same team to your home every time. One exception: Typically, one team does the initial clean and then you are assigned a regular team on your regularly scheduled days. On occasion, due to customer rescheduling or employee days off, we do send another team. However, the quality of your cleaning should not be affected.

A. We operate in teams of 2 to 3 depending on the size of the homes. One employee is a team leader. We are proud of the fact that our team leaders have been with Marvelous Maids^SM for 1 to 6 years!! We think a team is best for our customers and employees due to supervision, safety and the length of time spent in your home.

A. We bring everything so you don't have to worry about what supplies you have on hand. We think we have the best cleaning products in the industry. Our employees are thoroughly trained on correctly cleaning your home with the proper cleaning equipment and products.

A. We are required to provide Material Safety Data Sheets to our employees for our chemicals used. The employee must also be thoroughly trained in the proper usage of each chemical. Therefore, we are not able to use your cleaning products.

A. We use Oreck vacuum cleaners which are lightweight but have exceptional cleaning power. If you would like your vacuum used we will ask that you train use in its usage and sign a waiver that if we accidentally break it that you will be responsible for the repairs. (Some vacuums are too heavy for our use…toting up and down stairs, etc. and may not be used.)

A. We love to meet our customers and welcome you to be there. We also clean many homes where the customer is not at home. It is up to you.

A. Any method works for us — garage door code, home when we arrive, front door unlocked, key under mat or a key kept locked at our office. We handle all keys with extreme care!

A. If you would like us to give you a one-hour window of our arrival time each visit, just let us know. We will leave the time information each time we make our reminder call.

A. Please don't re-clean the area yourself…that's what you paid us for! Call us immediately and we will schedule a team to come by and correct the problem…at no charge, of course. If the problem is minor and you just want us to make a note in your file, please call, note the problem on your comment card, leave a note for your team or email us! We love your feedback and consider it a gift!

A. Please let us know no later than 7:30 a.m. on the day of your cleaning, or we will have to charge a $20 late cancellation fee.

A. NO!! We want you to have us because you love us! We have hundreds and hundreds of customers who do!!

A. We are looking for customers who want their home cleaned on a regular basis. We rarely have room in our schedule to clean just once unless you notify us 1 to 2 weeks in advance.

A. We schedule a day or evening time to visit your home. Our estimates include a quick walk through, a review of what tasks we perform each visit and we leave you with pricing information. This process takes approximately 15 minutes! We love meeting our future customers face to face. There is no charge and no obligation for this service.

We now give ballpark prices over the phone!

A. Write us a check or give us your credit card information…no need to leave cash. We are a corporation and pay taxes on all income! We will look for your check at the time of cleaning on the kitchen table! If you forget to pay one visit, please mail your payment to 107 Triad West Center, Ofallon, MO 63366. If we have not received payment by the following visit, we will require payment for both cleanings before servicing your home. We would like to note that obtaining payment has never been a problem.

A. Give us a call. We are looking for people who love to clean and are friendly and customer-service oriented! Be prepared to pass a criminal background check and pre-employment drug test.